At STDIAM, each piece of jewelry is made to order and carefully prepared for your selected design, stone size, color, and ring size. Our jewelers individually finish, set, and inspect each piece before it leaves our workshop.
Because some sizes and designs require additional sizing and finishing steps, crafting times may vary. We believe in giving you a realistic timeline from the beginning, so you can plan your purchase with confidence.
We ship to over 150 countries worldwide using trusted international and local delivery partners. Your total delivery time consists of two separate stages: Crafting Time + Shipping Time.
Crafting Time
Most standard whole sizes (5–9): typically crafted within 5–7 business days.
Half sizes and sizes 4, 10 & 11: these sizes require additional sizing and finishing steps and typically take 10–15 business days.
Certain newly launched pieces, customized designs, or more complex settings may occasionally require additional crafting time. If this applies to your order, our team will contact you.
Free Standard Shipping
Shipping Time: 7–12 business days after dispatch
Availability: Worldwide · 150+ countries
Cost: FREE
VIP Shipping
Shipping Time: 4–7 business days after dispatch
Cost: $14.90
Availability: Selectable at checkout
Please note: Shipping estimates begin after your order has completed crafting and has been dispatched. Choosing VIP Shipping does not shorten the crafting time.
Need your jewelry by a specific date? Please contact us before placing your order. We will be happy to help confirm the estimated dispatch and delivery timeline based on your selected piece and size.
We want you to know what to expect throughout the process.
Shipping Confirmation: Once your jewelry has completed final inspection and has been handed to the carrier, you will automatically receive a shipping confirmation email with your tracking number.
Track Your Order: You can follow your shipment through the tracking link in your email or visit our Order Tracking page.
For international orders shipped to regions outside of Europe, the United States, Canada, and Australia, import duties, taxes, or customs fees may be incurred upon the package's arrival in the destination country.
How long does it take before my order ships?
Most standard whole ring sizes (5–9) are typically crafted within 5–7 business days.
Half sizes and sizes 4, 10 & 11 generally require 10–15 business days because of the additional sizing and finishing steps involved.
Does VIP Shipping make my jewelry faster to craft?
No. VIP Shipping only shortens the delivery time after your order has been dispatched.
Crafting time remains the same.
Where does my order ship from?
STDIAM orders are designed through our Hong Kong operations and dispatched through our Asian logistics network for international delivery.
Can I change my shipping address?
In most cases, yes, provided your order has not yet been dispatched.
Please contact us as soon as possible at
support@stdiam.com
with your order number and the correct shipping details.
What if I need my order by a specific date?
Please contact us before placing your order.
We can review the selected design, size, crafting timeline, and shipping destination to provide a more realistic estimated delivery timeframe.
What if my package is lost or arrives damaged?
If your package is confirmed lost in transit or your jewelry arrives damaged,
please contact us as soon as possible so our team can review the situation and provide an appropriate solution.
Are STDIAM products made to order?
Yes. Each piece is prepared for your order and goes through finishing, setting, and quality inspection before dispatch.
Certain ring sizes require additional sizing and finishing steps, which is why their crafting time may be longer.
If you have any questions about crafting times, shipping, or an upcoming special date, our team is here to help:
Telephone: +1 (213) 980-7060
Email: support@stdiam.com
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