Crafted with Intention. Delivered with Care.
At Stdiam, we believe that fine jewelry should be as unique as the person wearing it. That’s why every piece is made to order. We don't believe in mass production; instead, our master craftsmen cut, polish, and set each Moissanite gem specifically for you. This dedication to quality takes time, but we promise it is worth the wait.
1. Delivery Options & Timeframes
We ship to over 150 countries worldwide using trusted premium couriers (such as FedEx, DHL, and local postal services). Your total waiting time includes Production Time (crafting your jewelry) + Shipping Time (transit).
Standard Shipping (Currently FREE)
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Production Time: 5 – 7 business days
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Shipping Time (USA): 7 – 12 business days
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Shipping Time (Rest of World): 7 – 12 business days
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Cost: FREE (Limited Time Promotion)
2. Tracking Your Order
Transparency is one of our core values. You don't need to wonder where your brilliance is:
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Automatic Notification: As soon as your handcrafted piece passes our final quality inspection and is handed to the courier, you will automatically receive a shipping confirmation email containing your tracking number.
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Real-time Updates: You can track your package directly through the link provided in the email or on our [Order Tracking] page.
3. Customs, Duties & Taxes
For international orders shipped to regions outside of Europe, the United States, Canada, and Australia, import duties, taxes, or customs fees may be incurred upon the package's arrival in the destination country.
- These charges are determined by the local customs authorities and must be borne by the recipient.
- Stdiam does not collect these fees at checkout and is unable to estimate the specific amount you may be required to pay.
4. Delivery FAQs
Where does my order ship from? All Stdiam orders are designed in our Hong Kong studio and shipped from our centralized Asian logistics hub to ensure the fastest possible global delivery.
Can I change my shipping address? Yes, as long as your order has not yet entered the shipping stage. Please email us immediately at support@stdiam.com with your order number.
What if my package is lost or arrives damaged? We take full responsibility for your shopping experience. If your item is confirmed lost in transit or arrives with any craftsmanship defects, please contact us within 48 hours of delivery, and we will arrange a replacement or solution immediately.
Are Stdiam products truly made to order? Absolutely. To maintain our high standards of brilliance and sustainability, we only begin crafting your jewelry once your order is confirmed.
Contact Us
If you have any further questions regarding your delivery, our team is here to help:
