Refund & Return Policy

Including EU & UK Consumer Rights

At STDIAM, your satisfaction is our top priority. We take pride in crafting jewelry with care and attention to detail. If for any reason you are not completely satisfied with your purchase, we are here to help.

1. 30-Day Return Policy

We offer a 30-day return policy for eligible items. You may request a return within 30 days of receiving your order.

Our standard 30-day return policy applies to customers worldwide, subject to any mandatory consumer rights under the laws of your country or region.

For customers residing in the European Union (EU) or the United Kingdom (UK), our 30-day return policy is provided in addition to any applicable statutory cancellation, withdrawal, guarantee, or other consumer rights under local law.

Return Eligibility

To qualify for a return under our standard 30-day return policy:

• The return request must be submitted within 30 days of delivery.
• The item must be in original, unworn, and unused condition.
• The item must show no signs of wear, scratches, damage, resizing, or alteration.
• All original packaging, certificates, and accessories supplied with the item must be included.
• All security tags or anti-tamper seals must remain intact, if applicable.
• The item must not be personalized, engraved, bespoke, or otherwise excluded under Section 6 below.

Jewelry may be carefully tried on for inspection and fitting purposes. However, items showing signs of wear, damage, alteration, or handling beyond what is reasonably necessary to inspect the product may not qualify for a full refund under our standard return policy.

Slight variations in gemstone appearance, color, reflections, dimensions, or handcrafted details may naturally occur in individually crafted jewelry and are not necessarily considered defects.

Nothing in these eligibility requirements limits any mandatory statutory consumer rights that may apply in your country or region.

2. How to Start a Return

To initiate a return or exchange, please contact our Customer Care team at:

Email: support@stdiam.com

Please include:

• Your order number
• The item(s) you wish to return
• The reason for the return
• Photos or videos, if applicable

Once your request has been reviewed, we will provide the correct return shipping address and detailed return instructions.

For returns made under STDIAM's voluntary 30-day return policy, the return package must be shipped within 7 days after return instructions have been provided.

Where applicable law provides a different or longer statutory period for returning goods, the legally required period will apply.

Please contact us before sending an item back so that we can provide the correct return address and instructions. Sending an item to an incorrect address may delay the processing of your return.

EU and UK customers wishing to exercise an applicable statutory cancellation or withdrawal right may do so by providing us with a clear statement of their decision within the applicable statutory period.

3. Non-Quality Related Returns

If you wish to return an eligible item because of personal preference, including a change of mind, style preference, or ordering the wrong standard size, the following conditions apply:

• Customers are responsible for arranging and covering return shipping costs unless otherwise required by applicable law.
• We strongly recommend using a trackable and insured shipping service.
• Return packages should be shipped with all applicable duties, taxes, and customs charges prepaid by the sender where required.
• Packages returned with unpaid customs duties, taxes, or clearance fees may be delayed, refused, or returned to the sender where permitted by applicable law.

Once the returned item has been received and inspected, approved refunds are normally issued to the original payment method within 5–7 business days.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Shipping Fees

• Expedited shipping fees are non-refundable, including VIP Expedited Shipping fees and any additional amount paid for upgraded or premium shipping services, except where otherwise required by law.
• Original standard shipping charges will be refunded where required by applicable law, including applicable EU and UK statutory cancellation or withdrawal rights.

4. Damaged, Defective, Incorrect, or Incomplete Items

If your order arrives damaged, incorrect, incomplete, or has an immediately apparent defect, please contact us as soon as possible, preferably within 7 days of delivery, so that we can assist you promptly.

Please email support@stdiam.com with:

• Your order number
• A description of the issue
• Clear photos or videos showing the issue, where reasonably possible

If a manufacturing defect becomes apparent after the initial 7-day period, please contact us as soon as reasonably possible.

After the issue has been reviewed, the appropriate remedy may include:

• Repairing the item;
• Providing a replacement;
• Providing an appropriate price adjustment where applicable; or
• Issuing a refund where appropriate or required by applicable law.

Where an item is verified as faulty, damaged on arrival, incorrect, or incomplete due to an error on our part, STDIAM will cover the reasonable associated return and replacement shipping costs.

The 7-day notification request does not limit any statutory consumer rights or applicable warranty coverage.

5. Order Cancellations

Standard Orders

Products purchased using the standard size, metal, gemstone, carat weight, color, stone shape, and other options normally offered on a STDIAM product page are considered standard orders, even when the jewelry is crafted after the order is placed.

Standard orders may be modified or canceled before shipment. If you need to make a change, please contact us as soon as possible so that we can assist before the order is dispatched.

Once a standard order has been shipped, our standard 30-day return policy will apply.

Personalized, Engraved & Custom Orders

Personalized or custom orders include, but are not limited to:

• Jewelry engraved with names, initials, dates, messages, or symbols.
• Customer-requested text or other personalization.
• Bespoke design changes requested by the customer.
• Non-standard gemstone, metal, setting, or design combinations specifically requested by the customer.
• Non-standard sizing or structural modifications not normally offered on the applicable product page.
• Other jewelry made specifically to individual customer specifications outside the standard options offered by STDIAM.

Personalized, engraved, bespoke, and custom-made items are final sale and are not eligible for return or exchange for change-of-mind reasons.

Customers are informed of the final-sale condition before submitting personalization or engraving with their order.

If you notice an error in your engraving or customization request after placing your order, please contact us immediately. We will make reasonable efforts to assist if engraving, personalization, or custom production has not yet begun, but changes cannot be guaranteed.

This final-sale condition does not affect your rights if an item is faulty, damaged, incorrect, misdescribed, or where applicable law provides otherwise.

6. Personalized Jewelry & Resizing

Engraved or otherwise personalized jewelry is considered final sale and cannot be returned or exchanged because of a change of mind, style preference, or an incorrectly selected size.

Engraved rings may still be eligible for resizing by STDIAM where the design, setting, material, and requested size adjustment allow resizing.

If you require a size adjustment for an engraved ring, please contact: support@stdiam.com

Our Customer Care team will confirm whether the ring can be resized and provide the appropriate instructions.

Resizing availability may depend on the ring design, setting, material, original size, and requested new size.

Resizing an engraved or personalized item does not change its final-sale status. After resizing, the item remains non-returnable and non-exchangeable for change-of-mind reasons.

7. Non-Returnable Items

The following items are not eligible for return under STDIAM's voluntary 30-day return policy:

• Jewelry personalized with engraving, names, initials, dates, messages, or symbols.
• Bespoke or custom-designed jewelry produced to individual customer specifications outside our standard product options.
• Items produced in a non-standard configuration specifically requested by the customer.
• Items altered, resized, repaired, or modified by a third party.
• Items clearly identified as Final Sale or Clearance before purchase, except where mandatory statutory rights apply.
• Items returned in worn, damaged, or materially altered condition, subject to any applicable statutory rights.

Selecting a standard ring size, metal color, gemstone size, carat weight, stone shape, or another option normally available on a STDIAM product page does not by itself make an item personalized or custom-made.

These exclusions do not affect mandatory consumer rights relating to faulty, damaged, incorrect, unsafe, or misdescribed goods.

8. EU & UK Consumer Rights

Nothing in this policy limits or excludes statutory consumer rights available under applicable European Union or United Kingdom consumer protection law.

Eligible EU and UK consumers purchasing qualifying non-personalized goods online may have statutory cancellation or withdrawal rights, including an applicable 14-day cooling-off period.

Customers exercising an applicable statutory cancellation or withdrawal right may inspect and try on jewelry only to the extent reasonably necessary to establish its nature, characteristics, appearance, and fit.

Where permitted by law, an appropriate deduction may be made if the value of returned goods has been reduced as a result of handling beyond what is reasonably necessary for inspection.

Where customers have been informed before purchase that they are responsible for return shipping costs, they may be responsible for the direct cost of returning goods where permitted by applicable law.

Where required by applicable EU or UK law, STDIAM will refund the cost of the least expensive standard delivery method offered for the original order. Any additional amount paid for VIP, express, premium, or upgraded shipping will not be refunded unless otherwise required by law.

Personalized & Custom Goods

Statutory change-of-mind cancellation or withdrawal rights may not apply to goods made to the consumer's individual specifications or goods that are clearly personalized, including qualifying engraved or bespoke jewelry.

For EU consumers, this includes the applicable exception for goods made to the consumer's specifications or clearly personalized under Article 16(c) of Directive 2011/83/EU.

Similar exceptions apply to qualifying bespoke and personalized goods under applicable UK consumer law.

Products made after an order is placed are not considered personalized or bespoke solely for that reason when the customer has selected only from the standard options normally offered by STDIAM.

Personalized and custom-goods exclusions do not remove consumer rights where goods are faulty, damaged, incorrect, unsafe, or not as described.

STDIAM's voluntary 30-day return policy provides eligible customers with additional return time beyond applicable statutory withdrawal periods and does not replace or reduce statutory consumer protections.

9. Refund Processing

Once an eligible return has been received and inspected, we will notify you of the outcome of the return.

Approved refunds are normally issued to the original payment method within 5–7 business days.

Where applicable law requires a different refund timeframe, the legally required timeframe will apply.

After a refund has been issued by STDIAM, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.

10. Exchanges

Eligible non-personalized items may be exchanged within our standard 30-day return period, subject to availability and the return eligibility requirements above.

Personalized, engraved, bespoke, and custom-made items cannot be exchanged for change-of-mind reasons.

Engraved rings may still qualify for resizing by STDIAM where technically possible, as described in Section 6.

Contact Us

If you have any questions about a return, exchange, resizing request, refund, or personalized order, please contact our Customer Care team:

Email: support@stdiam.com

Telephone: +1 (213) 980-7060

We are always happy to assist you.