At Stdiam, your satisfaction is our priority. We want you to feel confident in your choice, which is why we offer a straightforward return and exchange process.
1. 30-Day Return Policy
If you are not 100% satisfied with your purchase, you may request a return within 30 days of receiving your item.
Eligibility for Returns:
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The item must be in its original, unworn condition.
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All original packaging, including tags, certificates, and the original walnut wood jewelry box, must be included
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The return must be initiated within 30 days of the delivery date.
2. How to Start a Return
To initiate a return or exchange, please email our support team at support@stdiam.com with your order number. Once approved, we will provide you with the return shipping address and instructions.
3. Non-Quality Related Returns
We maintain strict quality control to ensure every piece meets our high standards. If a return is initiated for personal reasons (e.g., "changed mind," "don't like the style," or "subjective dissatisfaction" where the product matches descriptions), the following terms apply:
Return Shipping: The customer is responsible for organizing and paying for the return shipping costs.
Import Duties & Taxes: Any import duties, clearance fees, or taxes incurred when the package re-enters our fulfillment center will be deduct
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Shipping Costs: Original shipping fees (Standard $8.9 / Express $27.83) are non-refundable. Return shipping costs are the responsibility of the customer.
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Processing Time: Once your return is received and inspected, we will issue a refund to your original payment method within 5–7 business days.
4. Damaged or Incorrect Items
If your order arrives damaged, incorrect, or missing parts, please contact us at support@stdiam.com within 7 days of delivery with photos or video proof. If the item is confirmed to have a manufacturing defect or was damaged during transit, Stdiam will cover all costs, including return shipping and any associated taxes, or provide a free replacement.
5. Non-Returnable Items
Please note that we cannot accept returns for:
6. How the Deduction Works (Example)
For non-quality returns, once our team inspects the item and confirms it is in its original condition, we will process the refund.
Refund Calculation: Total Order Amount - Actual Import Duties Incurred - Original Shipping = Final Refund.
Contact Us
Company Name: Tang Yuanyuan Limited
Email: support@stdiam.com
Telephone: +1 332-278-2129
